Submit a Repair Request for Your Rental Property

We can help you sort out a minor problem or send our maintenance team. In many cases, however, you may not need our help at all.

Submit a Repair Request for Your Rental Property
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Guidance in an Emergency

For all other emergencies not listed, please use common sense before calling, we will only respond to real emergencies that cannot wait until the next working day.

IF YOU SMELL GAS

Switch off gas mains supply, open the windows, call the National Grid 24-hour emergency number on 0800 111 999.

WATER LEAK

Turn off the water mains. Switch off electrics if the water leak is near lights or power outlets. If water is coming from an upstairs property, alert the occupants above immediately and ask them to shut off the source of the leak. If they are not in, leave them a note to contact Move Quick immediately.

ELECTRICAL FAULT

Check fuses have not blown, circuit breakers are in the ‘ON’ position, and that there hasn’t been a general power cut in the area. Replace bulbs if necessary. If you still do not have electricity, contact Move Quick.

BOILER FAULT

If you think your boiler isn’t working properly, first check to see if the pilot light is on and, if you have a combi boiler, check that the pressure is between 1 and 2. The instruction manual will tell you how to re-light the pilot and re-set the pressure if needed. If there is a gas or water leak from the boiler, refer to the guidance above and call Move Quick.

ACCESS TO YOUR PROPERTY

Due to the nature of their work, tradesmen are not always able to guarantee appointment times, so it is more efficient to give them keys to your property to attend at their earliest convenience. However, if you wish to be present while the work is carried out, this can sometimes be arranged.

Tenant Responsibilities

Please note that tenants are expected to carry out the following maintenance tasks themselves:

  • Test Alarms: Regularly test smoke alarms & carbon monoxide detectors, replacing batteries if needed.

  • Bleed Radiators: Release trapped air to ensure heating efficiency.

  • Unblock Drains: Use a suitable detergent to keep plugholes clear.

  • Replace Light Bulbs: Ensure all bulbs are replaced as needed.

  • Replace Vacuum Bags: Change or clean vacuum cleaner bags and filters.

  • Clean Vacuum Cleaners: Regularly empty and unblock vacuum cleaners.

  • Minor Fixes: Tighten loose handles, toilet seats, etc., if only a screwdriver is required.

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